At Idara e Kutub, customer satisfaction is our priority. We take great care to deliver books in perfect condition. However, if you face any issue with your order, please review our return and refund policy below:

Eligibility for Returns

You may request a return or replacement if:

  • You received the wrong book.

  • The book was damaged during delivery.

  • There are missing items from your order.

Refund Process

  • If eligible, refunds will be processed to your original payment method (for prepaid orders) or via bank transfer.

  • For Cash on Delivery (COD) orders, we may issue a refund via bank transfer.

  • Refunds usually take 5–7 working days after approval.

Return Timeframe

  • Return or replacement requests must be made within 3 days of receiving the order.

  • After this period, we may not be able to process your request.

Conditions for Returns

  • The book must be unused, unmarked, and in its original condition.

  • Packaging should not be torn (except in case of delivery damage).

  • Proof of purchase (order number or receipt) is required.

Return Shipping

  • If the return is due to our mistake (wrong or damaged book), we will cover the return shipping cost.

  • If you return the book for personal reasons (change of mind, wrong selection), you will bear the shipping cost.

How to Request a Return or Refund

  • Contact our Customer Support within 3 days of delivery via phone, WhatsApp, or email.

  • Share your order number and photos of the book (if damaged/wrong).

  • Our team will verify and guide you through the return/refund process.

Idara e Kutub is committed to providing quality books and reliable service. Your trust is important to us, and we strive to make every purchase a smooth and satisfying experience.